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SECURITY ALERT: Scammers are targeting local bank customers and credit union members — including Ent members — in a fake caller ID phone scam. Ent will never CALL YOU and ask for your: PIN, online banking username/password, full Social Security number, CVV2 code or verification code.
Caller ID Scam — Don't Be Fooled!
Scammers are using fake financial institution caller IDs to call and ask people for their banking and personal information.
Bank customers and credit union members — including Ent members — are being targeted. Our members have reported getting calls that look like they're from Ent Federal or a specific Ent service center.
Here's How the Scam Works.
Through a variety of ways, a scammer steals a bank card number. Then:
- The scammer enters the number into an Android or iPhone digital wallet app.
- The digital wallet app texts a verification code to the victim’s phone.
- The scammer calls the victim, using a fake caller ID, and asks them to verify recent charges.
- When the victim says they’re fraudulent, the scammer asks for the verification code to “confirm” the victim’s identity.
- If the victim gives them the code, the scammer can activate the digital wallet and start spending the victim’s money.
REMINDER: Ent will never CALL YOU and ask for your:
- PIN number.
- Online banking username and password.
- CVV2 code.
- Full Social Security number.
- Verification code.
What you can do?
- If you're suspicious in any way, hang up and call Ent directly at 800-525-9623.
- Never click on a link in an email unless you're sure it's coming from Ent.
- Never give out the above information over the phone or via email, text or social media messages.
Ent wants you to stay safe.