Contact Us

Ent Credit Union Routing Number: 307070005

Phone Numbers

Our Member Service Representatives are available extended hours to serve you by phone and secure message six days a week: Monday through Friday from 7 a.m. to 6 p.m. and Saturday from 8 a.m. to 4 p.m. (Mountain Time).

 

  • Main Number: 800-525-9623
  • Media Inquiries: (720) 833-3343
  • Lost or Stolen Ent Debit Card Toll-Free: 888-241-2510
  • Lost or Stolen Ent Credit Card: 866-289-1567
  • Canada Toll-Free: 800-272-9125
  • Germany Toll-Free: 0800-81-82500
  • Great Britain Toll-Free: 0800-96-1005
  • Lost or Stolen Ent Credit Card Toll-Free: 1-701-461-2300

Mailing Addresses

 

Consumer Loan Payments

P.O. Box 16769
Colorado Springs, CO 80935-6769

Mortgage Loan Payment

P.O. Box 16900
Colorado Springs, CO 80935-6900

General Mail Address

P.O. Box 15819
Colorado Springs, CO 80935-5819

Credit Card Payment

P.O. Box 790408
St. Louis, MO 63179-0408

Quick Answers to Common Questions

 

My Account

To make an auto loan payment, or another consumer loan payment, you have a few options: 

  • Logging into online banking and making a one-time payment, or setting up a recurring payment in your Ent account or from another Financial Institution. 
  • Request automatic payments to be made from your outside Financial Institution by visitng a Service Center or contacing us at 800-525-9623.
  • Visiting a Service Center, Shared Branch or ITM.
  • Mailing a payment to our P.O. Box (see mailing addresses above)
  • Setting up a BIll Pay through your Financial Insitution. You may need to contact your Financial Institution to see if this service is available. 
  • Make your payment online using your debit card without loggin into online banking. Click here to make a payment. There is $9.95 for this option. 
  • Contacting us by phone at 800-525-9623. There is a $15.00 fee for this option.

You should receive your new card one week to 10 days prior to your old card’s expiration. Your new card must be activated prior to use. However, debit cards can be ordered by calling us or instantly issued at a Service Center.

Your Call Center Password is a password set by you that is used to identify you when you contact us by phone. Stop by any service center or log in to Online Banking to set up your Call Center Password today!

An Ent member may request a wire transfer in-person, by telephone or through online banking (as a secure message request). Domestic wire fee: $25.00 and international wire fee: $55.00.

Ent locations offer notary services to the public, however, Ent does not offer witnesses. Please review our Fee Schedule for information on any fees that may be assessed for these services.

Before you visit one of our convenient Service Centers to open a business acount, please view our Business Banking requirements.

Online Banking

Ent Credit Union's routing number is 307070005.

We’ll need legal documentation of the name change in addition to a current Governement Issued ID that reflects your new name in order to update your account(s).

Common examples of documentation include a marriage certificate, divorce decree or court orders. Common examples of Government Issued IDs are driver's license, passport, state issued ID or military ID. Simply stop by any service center.

If you live outside the area, call our toll-free number 800-525-9623 and a Member Service Representative will be able to assist you with your request.

If both you and the requested joint owner are local, simply stop by any service center together with a valid form of Government Issued ID (driver's license, passport, state issued ID or military ID). If you live outside the area, call our toll-free number 800-525-9623 and a Member Service Representative will be able to assist you with your request.

This request must come from the Primary account holder. If you are local, simply stop by any Service Center together with a valid form of Government Issued ID (driver's license, passport, state issued ID or military ID). If you live outside the area, call our toll-free number 800-525-9623 and a Member Service Representative will be able to assist you with your request.

If you forgot your username or password, click here to reset your information on your account. For all other troubleshooting issues, please contact us at 800-525-9623 and a Member Service Representative will be able to assist you.

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