Apple Pay: Credit Union Options and FAQS for Apple Pay
Your wallet, without the wallet!
- Add your Ent Debit or Credit Card
Go to: Settings > Passbook® & Apple Pay > Add Debit or Credit Card. Enter your card information
- Set your Ent card as your default card
Go to: Settings > Passbook & Apple Pay > Default Card
- Pay in stores and within Apps
To pay in stores – Hold your iPhone near the contactless reader with your finger on Touch ID™. A subtle vibration lets you know your payment information was successfully sent.
To pay within apps – Select “Apple Pay” where available and place your finger on Touch ID.
When you pay with your Ent card using Apple Pay, you still get all the benefits and security your card provides.
If you are having problems uploading your card, call us at (719) 550-6225 or 800-525-9623 ext. 6225.
- Apple®: iPhone 6 or 6 Plus. You can also use your phone, iPad Air™ 2 and iPad Mini™ 3 within certain apps.
- Android®: Apple Pay is only supported by Apple devices.
Frequently Asked Questions:
What is Apple Pay?
Apple Pay™ allows you to pay for your purchases with your iPhone® 6 or iPhone 6 Plus by holding your phone near a contactless reader at participating merchants. You can also use your phone, iPad Air™ 2 and iPad mini™ 3 to pay within certain apps.
How do I set up Apple Pay?
Access the Settings app, scroll down to Wallet & Apple Pay, then enter your cards by tapping "Add Credit or Debit Card.” You can then use your iSight® camera to enter your card or type the information in manually.
When I use the camera to add my card, the card details are not showing correctly. What do I do?
In the event your card detail cannot be captured by your phone through your camera, proceed with entering in all of the required fields manually. This will also process and add your card normally into Apple Pay.
If I have multiple cards loaded in Apple Pay, how do I know which card is being used for a purchase?
You can choose the card you want by selecting it in Passbook prior to making a purchase.
What if my iPhone isn’t connected to the internet or the battery is dead? Your iPhone doesn’t need to be connected to Wi-Fi or a cellular network to use Apple Pay. We advise you to keep your card on hand, in the event you lose battery power.
Will Apple Pay work with my Android® device?
Apple Pay only works with compatible Apple devices.
How does my Apple device transmit payment details?
When shopping in a store, simply hold your Apple Pay device in front of a contactless reader. The digital account information stored on the device will be transmitted directly to that contactless reader.
How do I return an item?
The merchant can process the return like any other return. To see the last four digits used by Apple Pay, go to Passbook, tap the card, and tap "i" to find "device number." Some merchants may need to "see" the card. You would follow the same steps you used when making the purchase.
What payment information will be on my receipt?
Receipts should look the same as they always have. However, in some cases, receipts created from digital account usage may display the last four digits of your digital account which may differ from the last four digits of your physical card.
What should I do when I receive a new, renewed or replacement card?
For any new, renewed or replacement cards, you will go through the initial set up - providing the basic payments details to add the card to Apple Pay.
When paying in a store, if the merchant terminal asks me to choose Debit or Credit, which should I choose?
If you choose Debit, you will be required to enter your PIN, which some back-end systems may not be able to process yet. Choosing Credit will give you the most consistent experience.