Legal

Social Media Terms and Conditions

Guidelines for Ent Credit Union Digital Community Engagement

Our online digital communities are a place to connect with Ent, our team, and each other. We intend our social media presence to foster helpful conversations and deeper community connections that help our members, employees and partners. Remember that anything you post on Ent’s social media sites are visible publicly.

If we ask for your permission to reshare your review, comment, photo, or other social media content and you reply “Yes” then you agree to let Ent publish your content on our website and social media sites. You also agree to let Ent include your first name and last initial as part of publishing that content.

Remember that we exist to serve our members, partners, and communities with kindness and respect. With this in mind, we ask you to:

  • Listen to each other. Please join us in treating others with kindness and respect and stay on topic.
  • Keep yourself safe: avoid posting anything personal, identifying or confidential like account information, addresses, or other sensitive information.
  • Be honest: check your sources and don’t post false or misleading information.

We ask that you respect the community and take note of the following.

Connect with our Member Service Team

If you have questions related to Ent products or services, you can reach us through service@ent.com

Additional ways to reach us are listed here.

Protect Your Personal Information

This is a public community and anything you post can be viewed by others. You should not post personal or sensitive information that you would not want to make public. For example, you should never post your Social Security number, account number, passwords, PINs or other important information on any of our social media channels or other public websites.

In addition, please do not post any personal information about others that could be an invasion of their privacy.  

Remember that your posts are subject to each platform’s privacy and data security practices and policies. Even if you delete a post later, other people may have already seen it.

Stay Safe

Your posts should never contain unauthorized and/or unsolicited advertising, fraud, spam, hyperlinks or content protected by copyright, trademark or other rights. For additional cybersecurity, avoid opening any third party links, unless you trust the source. These links may pose a risk to your computer or take you to inappropriate sites.

To comply with the Children’s Online Privacy Protection Act (COPPA), social media users should be at least 13 years of age. Be aware that organizations or people operating online services (including social media services) are not allowed to collect the personal information of anyone under the age of 13 without parental permission.

Be Kind

Please treat the community with respect – even if you disagree with a post or comment from a fellow community member. Do not post any content or comments that may be inappropriate, offensive, profane, culturally, racially or socially insensitive, disruptive, harassing or defamatory.

Important Notices

Our communities are public. The opinions, statements and viewpoints expressed by community participants – including Ent Credit Union employees or partners – do not necessarily reflect the opinions of Ent Credit Union or constitute an official position of Ent Credit Union.

Ent Credit Union is not responsible for views expressed other than our own.

We Reserve the Right to Remove

We reserve the right to remove any content that violates these guidelines or that, in our sole discretion, we consider objectionable.

In certain instances, we may suspend or block users that violate our community guidelines. When appropriate, we may also report certain violators to the relevant authorities if they violate channel rules or law.

Endorsements and Sponsorships

We may occasionally post links to third-party sites or share content. Please note that this does not in any way constitute an official endorsement of the individual, website or company.

Important Reminder

When you visit Ent Credit Union on any third party sites such as Facebook, Instagram, LinkedIn, Pinterest, Twitter, YouTube, etc., your activity there is subject to that site's current terms and conditions, along with their privacy and data security practices and policies. These platforms are not affiliated with Ent Credit Union and may have practices and policies that are different than our own. 

Please note: Ent Credit Union is not responsible for, and does not control, these third party sites' terms and conditions, privacy and data security practices and policies. You should always use caution when posting, sharing or taking any action on these sites and on the Internet in general.

Modification of Community Guidelines

These guidelines are subject to revision by Ent Credit Union and may be modified at any time.

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