How does a debit card work?
A debit card looks like a credit card and works like a check. Your Ent Visa Debit Card can be used anywhere Visa is accepted. To use your debit card you must have an available amount of money in your account to cover your purchases. Please note: If you don’t have money in your account to cover your purchase, you may set up an automatic Overdraft Transfer for free or Opt-In to Courtesy Pay.
What protection does Ent provide to keep my debit card transactions secure?
Protecting your credit and financial identity is our top priority. Ent uses Falcon Fraud ManagerTM to protect your Ent account(s) from fraudulent activity. If a transaction on your account is identified as suspicious, it may be denied and you will be contacted by the Card Member Security department to verify the transaction.
If you receive an automated call about an Ent Visa Debit Card transaction, please take a moment to follow the prompts to verify your identity and answer questions about that transaction. This will help prevent possible debit card fraud. Please note, verification calls will never ask you for personal information such as your PIN number, CVV2 code, full Social Security number or your Ent Account Number. The verification call will only request information on the transaction(s) in question.
The Card Member Security department is available 24 hours a day, 7 days a week and can be reached at 888-241-2440.
How else can I protect my debit card from fraudulent purchases?
Are my debit card purchases protected if someone uses my card without my permission?
When you use your Ent Visa Debit Card to shop online, in a store or anywhere – you're protected by Visa’s Zero Liability* policy. You can shop confidently knowing that Visa has you covered. Should any unauthorized use of your debit card occur, you'll pay nothing.
If you think your card was used to make unauthorized purchases, please contact an Ent Member Service Representative immediately at (719) 574-1100 or 800-525-9623.