Press Release - March 17, 2020

Ent Credit Union Shifts to Drive-Up Service Only, Helps Flatten COVID-19 Curve

 

After careful review, Colorado’s largest credit union made the switch so members could continue banking in person while also helping keep everyone safe. Staff will sanitize their hands between transactions and clean the tubes with disinfecting wipes as well. Members are also urged to sanitize their hands before and after using the drive-up.

“We remain committed to doing the right thing for the health of our members, our employees and our community during the coronavirus pandemic,” said Ent CEO Chad Graves.

Normal banking services will also continue to be available via free online and mobile banking, at ATMs and by phone to Ent’s Colorado call center. “We’re encouraging our members who can bank electronically to please do so. This may be their quickest option and it will also help their fellow members by freeing up our staff to help those whose only option is to bank by phone,” Graves said.

In these times of social distancing and vigilant hand hygiene, Ent continues to support the community be equipping hundreds of employees to work from home. It is also continuing to pay employees without interruption. Regardless of whether they are working from home, or are unable to work from home due to their role or if ill, Ent employees will not have to use their sick/vacation time.

Meanwhile, those whose role requires working on site will be practicing social distancing, using video conferencing and instant messaging and scrupulously cleaning work areas along with other processes. “We’ll continue to follow best practices according to public health officials,” he said.

While members will continue to receive direct communications from Ent, information on locations with drive-up services along with the latest organization’s latest updates will be available at Ent.com/Coronavirus.

“Ent employees have shown incredible dedication, ingenuity and loyalty as we all seek to continue providing members with uninterrupted service,” Graves said. “We want our members to know we’re here to help.”

About Ent

Founded in 1957, for the second consecutive year Ent is ranked Colorado’s #1 credit union by Forbes. A different kind of financial institution, Ent is committed to improving members’ financial quality of life with better rates, lower fees and Ent Extras® Cash Rewards. With $6+ billion in assets, Ent serves more than 370,000 members at more than 35 convenient service centers all along the Front Range. Businesses and people (who live, work, worship or attend school) in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, El Paso, Elbert, Fremont, Jefferson, Larimer, Pueblo, Teller and Weld counties may join the not-for-profit financial , community-chartered credit union. Ent is an Equal Housing Opportunity and Equal Opportunity Lender, insured by the NCUA.